At Telecoms Cloud, we operate one of the biggest and best cloud telecommunication networks in the world, run across multiple international secure sites with extensive physical and network security. Instead of needlessly and expensively reinventing the wheel, we’ve teamed up with the “best-of-breed” providers from around the world to bring together their infrastructure and management coupled with our technology, ideas and engineering designed by Chartered Engineers and Chartered IT Professionals. We’re an “enabler”, often working behind the scenes as an engineering or managed interconnect partner for other operators.
Our entire network is based on a private cloud which allows us to scale our resources up and down whenever required. This “balloon” type of architecture makes us one of the most flexible, scalable, resilient and powerful networks in the world. We’ve spent years researching, planning and testing our services using sound engineering principles, good management and good customer services, and in doing so we’ve been successful and gained a reputation for operating a quality, resilient and redundant infrastructure.
There are many competitors who offer similar services, but many are just resellers or sometimes even resellers of other resellers who ultimately do not control or operate their own network, or have low-level SS7 connectivity and peer at the most important internet exchange points. Without this, it would be much harder to give customers both high reliability and low-level network features.
Our network is designed with a number of open-source and proprietary systems, all built in-house and interconnected with over 1,200 carriers in 200+ countries worldwide.
Click the various tabs above to find out more about the individual sections of our network.
Information Governance (IG)
Telecoms Cloud operates a set of multi-disciplinary structures, policies, procedures, processes and controls implemented to manage information at an enterprise level, supporting our immediate and future regulatory, legal, risk, environmental and operational requirements.
All customer data is kept in secure ISO 9001, ISO 14001, ISO 27001, OHSAS 18001, and PCI/DSS compliant Data Centres within the customer’s chosen region, complying fully with local acts in various jurisdictions. All customer content and data is encrypted on reception and no staff nor company directors have access to customers’ data. A full list of our company directors is available on our Telecoms Cloud Board of Directors page. A full list of directors’ register of interests is available at our office for inspection by appointment only.
Maintenance and Operations
As a company policy we’ve decided to engage in preventative maintenance to avoid downtime for customers instead of waiting for something to break – this, combined with our 99.999% service level agreement with our customers makes us one of the best scalable, resilient, redundant and specialist communications networks in the world.
Research, Development and the Community
Interestingly, during off-peak and idle times, The Telecoms Cloud works in partnership with The World Community Grid to donate spare computing cycles to provide scientists with critical information that accelerates the pace of research into treatment and cures for Cancer, AIDS and Muscular Dystrophy, and the Fight Against Malaria. Find out more by reading our CSR policy.
We are also experimenting with renewable technology after our owners created the UK first carbon-neutral data centre in 2001. We’ve installed solar PVs at one of our sites and installed a large battery bank to store excess energy, while reducing loads using powerful virtualisation techniques by using our algorithm to calculate peak loads/times and reduce our resources accordingly.
Customers who use Telecoms Cloud can take comfort from the fact that with natural economies of scale (with cloud computing) coupled with our green measures, the telephony carbon footprint of Telecoms Cloud is one of the lowest in the industry.